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Why do I get "authentication failed" when I try to login?
a) Your campus card has not yet been registered for library use. New and replacement cards must be registered at a circulation desk to work....
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What does "page cannot be displayed" mean, when I try to login?
You are being blocked by a firewall.
For current students, faculty, and staff:
Please modify your firewall settings, or ask your IT...
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Why do I get "Thursday 12:01am - 2am" when I try to login?
You are accessing the databases between midnight and 2 am, Thursday morning, when the authentication system is down for maintenance.
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What does "Cookie settings are too high" mean when I try to login?
Please adjust your cookie setting to Medium or lower with the instructions below:
Internet Explorer:
Top browser bar
Click- Tools >>...
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Modify your browser to remember your form information
* Please be advised that if you are saving personal information on a public computer
your personal information may be subject to theft....
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How do I create persistent (permanent) link to an article or book?
If you would like to create a persistent (permanent) link to an article or book in one of the library's databases, please be aware that in almost no...
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How do I get remote access to the internet?
Remote Access
Obtaining Internet Access
Members of the University of Calgary community can obtain an , which will provide access to IT Services...
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Where do I get the information required for authentication?
User Authentication
Campus Card Barcode & Password
Your Barcode is the first 9 digits of the barcode number on the back of your...
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One of the databases appears to be down, how can I tell if you already know about that?
We maintain our database access problems . If you don't see the database problem mentioned there, please let us know .
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How can I tell the status of the University Networks?
You can access the main campus IT Status page at
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